Runnymede's prompt payment policy

The Council recognises that an important factor in promoting a good and enduring relationship with external providers of goods and services is the prompt payment of invoices that are properly due for payment. It is also a mark of social responsibility. The Council has approved a prompt payment policy (reproduced below) and this is included in the Council’s Financial Regulations (Part 4 of the Constitution). Paragraph 16.4 of the Regulations requires Officers to comply with this policy.

" Our policy is to:
• Send your payment by cheque or BACS in accordance with the payment terms agreed with you
• Where there are no agreed terms we will send you payment by cheque or BACS within 30 days of receiving a valid invoice from you
• Notify you within 14 days if we disagree with your invoice
• Not extend or alter payment terms without prior agreement from you
• Publish information which shows our performance against the 30 day target, and give reasons for any non-performance in our Annual Report

If you have reason to complain you have the right to use our complaint procedure. A leaflet explaining the procedure is available online or from the Civic Offices (telephone 01932 838383)."