CUSTOMER COMMENTS FORM

Claiming benefits can be confusing and worrying. We appreciate it may also be a stressful situation.

It is our intention that accessing this service should be a user-friendly smooth process.

This form asks a few simple questions that will help us monitor our performance, learn from our mistakes and ensure we offer the level of service you require.

Please take a few moments to complete the quesionnaire.

How long did you have to wait to be seen at Finance Reception?

Once seen, was your problem resolved to your satisfaction?

If a specialist officer was identified to help you, how long did you have to wait?

Do you think you had to wait too long?

Was the person dealing with you polite, friendly and helpful?

Was the specialist officer able to give you the information you needed in a manner that helped you

understand your position?

Was the specialist officer able to solve your problem, in a professional manner?

If further problems were identified during your meeting, were you referred onto

a specialist agency?

How satisfied were you with the service you received from our staff?

What was your visit today in respect of?

minutes

Yes

No

minutes

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

very satisfied

satisfied

unhappy

very unhappy

To enquire about claiming Benefit?

To make a claim for Benefit?

To report a change in your circumstances?

An explanation of how your Benefit has been worked out?

Details of Benefit payments made?

An over or under payment of Benefit?

A Sundry Debt problem related to a Benefit claim?

A Fraud related issue?

A query relating to a Rent or Council Tax that may be affected by your Benefit position?

Other?

If you would like a reply to your comments, please write your name and address below, along

with a contact telephone number.

Name:

Address:

Contact Number:

If you were unhappy with the service you received today, please use the space below to tell us why.

Please use the space below to give us ideas and comments about our service.